Frequently asked questions
Everything you need to know about registering, paying, timing and rewards.
Getting started
What is Hype?
Hype is Zimbabwe's fitness event platform. You can discover and register for events, get chip-timed results, follow leaderboards, and earn points and rewards — all in one place.
Is it free to sign up?
Yes. Creating a participant or organizer account is free. You only pay for event registrations (and organizers pay a small fee on paid registrations).
Do I need to install an app?
No. Hype works in your browser and can be installed as a PWA on your phone. A native mobile app is also available.
Registration & payments
How do I register for an event?
Browse events, pick a category, and complete the registration form. You'll pay online and receive a confirmation once payment succeeds.
Which payment methods can I use?
EcoCash, OneMoney and Zimswitch for local payments, plus USD card payments for international entrants.
Can I use a discount code?
Yes — if an organizer has issued discount codes for an event, you can apply one during checkout.
Timing & results
How does race timing work?
You collect a physical RFID tag from the timing partner, then link its code to your Hype account by typing or scanning it. On race day, the timing partner captures your finish, and your result appears automatically.
When will my results appear?
As soon as the timing partner uploads or pushes them. With the live timing API, splits and positions can update in real time during the event.
What if my result is missing?
Make sure your tag code is linked to your account before the event. If a result is still missing, contact the event organizer or our support team.
Points & rewards
How do I earn points?
You earn points for completing events, setting personal bests, podium finishes, referrals and milestones.
What can I do with points?
Redeem them for discounts on future registrations or for merchandise, and use them to climb the tier ladder from Bronze to Platinum.